Terms of service

1. Acceptance

By using this website or the Loggit dashboard, requesting a pilot, or subscribing, you agree to these terms and to our Privacy Policy.

2. The service

Loggit connects by API to your PSA (ConnectWise PSA, HaloPSA or Autotask) and your remote session tool (ScreenConnect or N-able Take Control). When a session ends it drafts a time entry on the matched ticket with minutes, client, agreement, work type and a note written from the session record, and places it in your PSA marked as a draft. It also keeps a record of every draft, approval, edit and undo, lists work with no time, and, in the Core + Proof tier, provides the dispatcher board, pre-bill audit, agreement burn, questions over your data and related reports. Descriptions on this site describe the service as designed; integrations depend on third-party APIs and may change.

3. Approval and posting

Drafted entries, notes, suggested tickets and summaries are proposals. Nothing becomes billable, and nothing is sent to your clients, until a person in your organisation approves it in your PSA or in the Loggit dashboard. An administrator may switch on approval-free posting for a tenant after 30 days below a two percent correction rate; that switch is yours and can be turned off at any time. You remain responsible for reviewing entries before invoicing. We do not warrant that any note is complete or that any match is correct; confidence is shown and unmatched sessions are held for your decision.

4. Pilot

• Scope: 14 days, 5 technicians minimum, one PSA and one session tool. A 60-minute onboarding call, a 15-minute review each week, and a day-14 report from your own data.
• Fee: the Core monthly price ($35 per technician per month) prorated for the pilot period, payable before the pilot starts.
• No automatic conversion. At the end of the pilot you choose to subscribe or not; if you do not, access ends and your data is deleted under the Privacy Policy.
• Cancel any day during the pilot; we refund the unused days.
• Your obligations: you confirm you have authority to connect the PSA and session tool, to install the extension on your ScreenConnect server where applicable, and to give your technicians the notice required by law.

5. Subscription and pricing

• Core: $35 per technician per month billed monthly, or $29 per technician per month billed yearly.
• Core + Proof: $59 per technician per month billed monthly, or $49 per technician per month billed yearly.
• 5 technicians minimum. A technician is a PSA member whose sessions or time entries Loggit processes in the billing period.
• Monthly plans may be cancelled at any time and end at the period close. Yearly plans are billed in advance and are non-refundable except where required by law.
• Prices may change with 30 days written notice; changes never apply inside a paid period.

6. Your data and ownership

You own your PSA data, session records, time entries, notes and everything Loggit derives from them. FocusFlowAI, LLC owns the Loggit software, dashboard and this website. You grant us a licence to process your data only to provide the service to you. We never use your data to train models and never share it with other customers.

7. Access we need

You will create an API member in your PSA with the scopes listed in the Privacy Policy and, where applicable, install the Loggit extension on your ScreenConnect server or provide a Take Control API key. You may revoke either at any time; the service stops drafting when you do.

8. Integrations

Integrations depend on third-party systems, their APIs and their terms, which may change without notice. ConnectWise PSA, ScreenConnect, HaloPSA, Autotask and N-able Take Control are trademarks of their respective owners. Loggit is not affiliated with, endorsed by, or certified by ConnectWise, Halo Service Solutions, Kaseya or N-able.

9. Acceptable use

Do not use Loggit to rank or discipline individuals, to process data you are not entitled to process, or in breach of any law or third-party terms. Do not attempt to access another tenant's data.

10. Availability, disclaimers and liability

During the pilot the service is provided "as is" without uptime commitments. Subscriptions carry the service levels stated in your order. To the extent permitted by law, our total liability arising from these terms is limited to the fees you paid us in the twelve months before the claim. We are not liable for invoices you issue based on entries you approved.

11. Termination

Either party may end the agreement on written notice at the end of the current period, or immediately for material breach. On termination we delete your data within 30 days under the Privacy Policy; entries already written into your PSA remain yours.

12. Governing law and changes

These terms are governed by the laws of the State of Delaware, United States. We may update these terms; material changes will be posted here with a new date and, for subscribers, sent by email.

13. Contact

FocusFlowAI, LLC · contact@focusflowai.app